The Regular Test For Customer Engineers in Ricoh Vietnam

On Saturday, October 26, Ricoh Vietnam organized an Engineer Skills Test Day to improve service quality and commitment to the best service for our customers. The Skills Test Day took place at the Ricoh Customer Service Center in Ho Chi Minh City, which is designed to improve service quality, customer experience and optimize operational efficiency.

The Skills Test Day includes activities:

• Assessment of basic technical knowledge related to software, hardware, and engineering principles.
• The supervisory team will test the customer service engineer's practical skills in repairing and maintaining hardware.
• Assessment of the ability to install and configure software on computers or systems.

Through testing and evaluation, the skills of Ricoh customer care engineers will improve their ability to accurately diagnose errors, repair or replace multi-function printer components, ensuring time efficiency for customers, safety in operation and the ability to handle arising problems.

Ricoh Vietnam Customer Services Centre

The Ricoh Customer Service Center is an important step towards achieving Ricoh's strategic goals in Vietnam. It combines advanced technology, streamlined manufacturing and improved service delivery to ensure that customers receive the best possible experience. As we grow in the future, Ricoh's commitment to innovation and quality service will continue to drive the company's success in the Vietnamese market.

Hotline: 1800 1052 (Toll-free) - Technical support for products purchased directly from Ricoh

Email: [email protected]