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  1. Target model and end of support date
    2.  Model Name Embedded OS End of OS Support Date
     RICOH IWB D5500 Windows 7 Ultimate for Embedded Systems January 14, 2020
     RICOH IWB D5510 Windows Embedded Standard 7 October 13, 2020
  2. Notice

    Above products are properly equipped with Windows OS and provides whitelist security to offer product features. Ricoh have provided firmware updates for vulnerabilities that are considered to be at risk and to have customers to update, or technicians to update the program. However, after the end of OS support date, such firmware updates will not be provided.

    Ricoh IWBs will be protected from malware by whitelist even after the end of OS support dates. However, for customers where Ricoh products are not allowed to be used by security reasons, please disconnect IWB product from the network or consider replacing with the latest products.

    Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.

    Please contact us for details.

  1. Target model and end of support date

    Ricoh UCS products listed below are equipped with Microsoft OS. End of Microsoft OS support dates vary with each operating system.

    Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.

     Model Name Embedded OS End of Support Date
     RICOH Unified Communication System P3000 Windows Embedded Standard 2009s January 8, 2019
     RICOH Unified Communication System P1000 Windows Embedded Standard 7 October 13, 2020
     RICOH Unified Communication System P3500 Windows Embedded Standard 7 October 13, 2020
  2. Safety of RICOH UCS products

    Even after the end of OS support date, Ricoh UCS products can be used safely for the following reasons:

    • As Ricoh UCS device do not open any listen ports for external access, there is no entry point for malware.
    • Ricoh UCS can communicate only with the Ricoh server with mutual authentication.
    • No threats were reported by third party vulnerability assessment.
    • Ricoh regularly perform tests on its server using a vulnerability scanning tool and no threats have been found.
    • In case a vulnerability is found in the software, Ricoh provide process to update countermeasure software via internet. However, after the end of OS support date, such OS patches will not be provided.

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  3. In the event if critical risk is found on the Windows OS

    As stated above, Ricoh determine that security risk is relatively low at this point. However, if a critical vulnerability is discovered in the future, Ricoh may suspend the use of UCS service with RICOH Unified Communication service basic terms and conditions.

  1. Target model and end of support date

    Ricoh UCS products listed below are equipped with Microsoft OS. Microsoft has announced end of OS support as described in the following table.

     Model Name Embedded OS End of Support Date
     RICOH Unified Communication System P3500M Windows Embedded Standard 7 October 13, 2020
  2. End of support on the product and related application

    With the end of OS support, Ricoh will terminate support of the following application on the same date. P3500M firmware will not be updated thereafter, including OS patches.

    • EPS for RICOH

    Please note that Ricoh will continue to provide maintenance service under maintenance or support contract with customers.

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