Ricoh Customer Services – Revolutionizing Service and Production in Vietnam

02 Oct 2024

Ricoh continues to innovate and provide industry-leading solutions with the launch of Ricoh Customer Services Centres in Hanoi & Ho Chi Minh, designed to enhance service quality, customer experience, and operational efficiency.

At the customer services centre, Ricoh will produce the Greenline remanufactured machine for the first time in Vietnam, marking an important step forward for Ricoh and its customers.

What makes a Ricoh Customer Services Centre different?

1. Introduction of Greenline remanufacturing machine series

For the first time in Vietnam, Ricoh introduced 2 Greenline production lines capable of producing about 15 machines per month. The Greenline series of remanufacturing machines demonstrates Ricoh's commitment to sustainable and high-quality manufacturing processes.

2. Pre-configured to improve service quality

Instead of configuring the machine at the customer's site, we implement the pre-configuration process at the production line. This method minimizes installation time for customers, improving both the service delivery process and the overall customer experience.

3. Proof of Concept (POC)

Here, businesses can take advantage of proof-of-solution (POC) capabilities to validate the solution before it is fully deployed. This not only speeds up the implementation process, but also ensures that the system is fully optimized for each customer's unique requirements, reduce risk and increase confidence in new applications.

4. Practical Technical Training Centre

CS Depot serves as a training centre for Ricoh's engineering teams, providing hands-on training to upskill and improve service quality. This continuous development ensures that Ricoh engineers are always at the forefront of providing top-notch services, with the latest tools and techniques.

5. Introduction of modern technology

The facility is equipped with cutting-edge technologies, including facial recognition systems and smart meeting room applications, making it an ideal venue to showcase Ricoh Vietnam (RVN) workplace solutions to customers. Customers interested in innovations in the modern workplace will have the opportunity to experience these solutions firsthand.

6. Favourable location for faster response

The service centre’s strategic location improves the on-site response time of engineers, allowing them to serve customers more efficiently. This fast response time is a key factor in improving overall customer services.

7. Collaborate in open workspaces

The open workspace of the customer services centre fosters collaboration among team members, in line with Ricoh's business orientation towards innovation and teamwork. This structure encourages creativity and collaboration, which in turn promotes service excellence.

8. Warehouse for fast delivery

With an integrated warehouse capable of storing all necessary components and supplies, Ricoh ensures faster delivery times to customers. This helps to minimize downtime and improve service quality, helping customers maintain smooth business operations.

9. Customized workspace for service team

The Customer Services Centre provides customized workspaces for Ricoh's service department, encouraging productivity and efficiency. This environment is designed to improve service delivery, ensuring that the Ricoh team always works with the highest performance to meet customer needs.

10. Expand possibilities for future growth

This modern and spacious facility is designed to meet the needs of future expansion, providing space for a growing workforce as Ricoh continues to expand its operations. This investment demonstrates Ricoh's long-term commitment to building a strong support structure in Vietnam.

11. Best Service Commitment

The launch of the customer services centre underscores Ricoh's commitment to improving service quality and customer experience. By investing in a state-of-the-art facility and implementing efficient processes, Ricoh is using service excellence as a competitive advantage.

Ricoh's Customer Services Centre is an important step towards achieving Ricoh's strategic goals in Vietnam. It combines cutting-edge technology, streamlined manufacturing, and improved service delivery to ensure that customers receive the best possible experience. With future development, Ricoh's commitment to innovation and service quality will continue to drive the company's success in this region. Stay tuned for further developments!