Web Help

Convenient access to context-sensitive FAQs and other useful information

With the Help function, the help content for the current screen displayed can be checked. By scanning a QR code, you can continue to operate your device while following the solution on your smart device.

*Device must be connected to the internet.

Features

Why Web Help?

• Web Help is convenient
  

  No more searching for product manuals. Get context-sensitive information right on the operating panel. From there, you can print it out, send it to your smart device or read it on the panel.

• Do more with your device
  

  Did you know your Ricoh MFP can add page numbers to copies? Not sure how to adjust the fax volume? Use Web Help to learn about features and how to get the most out of your device.

• Get the latest info
  

  Since Web Help is connected to our online Knowledgebase, you’ll always have the most up-to-date information right at your fingertips.

Case Studies

How to use Web Help

When you have questions about how to use an app or function, simply press the '?' button to access related information.

For example…

• From the Scanner app, learn how to:
  
  • Register a destination folder or email address
  • Change the default scan settings
• From the Fax app, quickly see how to:
  
  • Adjust the fax volume
  • Check the communication history
• When an error is displayed:
  
  • Get specific troubleshooting steps to resolve the issue

And more!