Invigorate IT Efficiency
With Managed Services
From Ricoh

Managing an organisation’s technology needs can be a daunting challenge for a business of any size. Challenges may stem from finding, hiring, and retaining the right talent to manage a range of areas, including modern workplace technologies, end-user computing, cloud, networking, and cybersecurity.
With Ricoh Professional & Managed Services, you can entrust a reliable third-party partner to manage all parts of your IT infrastructure and assets efficiently. By partnering with an experienced managed services provider, you can also access virtual CIO or IT Manager services, which helps you navigate the complexities of overseeing technological solutions with less stress. Leave technology management to the experts so you can focus on your core competencies and take your business to new heights.

As a preferred third-party partner, you can rely on us to take care of:
Why Professional & Managed Services
Ricoh Professional & Managed Services comprises fives areas of specification: Consulting
Services, Project Management Office, Implementation Services, Managed Services, and
Service Desk.
Consulting Services
- Customer Needs Analysis
- Assessments and Health Checks
- Security Governance and Compliance
- Defined Solution Objectives
- Solution Concept Proposal
- Business Case and ROI Development
- Solution Design Workshops
- Solution Prototyping

Project Management Office
- PRINCE2 Certified
- Waterfall/Agile Hybrid Methodology
- Standardised Project Management Toolkit
- Risk and Issue Management
- Change Management
- Project Governance and Compliance

Implementation Services
- Installation and Configuration
- Architecture & Infrastructure Design
- Systems and User Acceptance Testing
- Sociability Testing
- Administrator Training
- End-User Training
- Go Live Support

Managed Services
- Advanced Monitoring Services
- Systems Management
- Network Management
- Systems and Platform Services
- Modern Workplace Security
- Cloud Security
- Network Security
- Patch Management
- Backup Management
- Configuration Management
- Incident Response
- Service Delivery Management
- Regular Performance Reporting
- Onsite Support Services

Service Desk
- Level 1, 2, and 3 Support
- 24x7 for Critical Infrastructure
- Response Time Targets—Based On Incident Priority
- Cybersecurity Incident Response
- Incident Management
- Right-Sized Services Based on Your Organisation Profile
- ITSM, Knowledge, and Reporting Platforms Underpin Services
- Catalogue for Pre-Approved Services
- Knowledge Base & Contact Scenarios to Improve User Experience
- Case Management With Third-Party Escalation

Consulting Services
- Customer Needs Analysis
- Assessments and Health Checks
- Security Governance and Compliance
- Defined Solution Objectives
- Solution Concept Proposal
- Business Case and ROI Development
- Solution Design Workshops
- Solution Prototyping

Project Management Office
- PRINCE2 Certified
- Waterfall/Agile Hybrid Methodology
- Standardised Project Management Toolkit
- Risk and Issue Management
- Change Management
- Project Governance and Compliance

Implementation Services
- Installation and Configuration
- Architecture & Infrastructure Design
- Systems and User Acceptance Testing
- Sociability Testing
- Administrator Training
- End-User Training
- Go Live Support

Managed Services
- Advanced Monitoring Services
- Systems Management
- Network Management
- Systems and Platform Services
- Modern Workplace Security
- Cloud Security
- Network Security
- Patch Management
- Backup Management
- Configuration Management
- Incident Response
- Service Delivery Management
- Regular Performance Reporting
- Onsite Support Services

Service Desk
- Level 1, 2, and 3 Support
- 24x7 for Critical Infrastructure
- Response Time Targets—Based On Incident Priority
- Cybersecurity Incident Response
- Incident Management
- Right-Sized Services Based on Your Organisation Profile
- ITSM, Knowledge, and Reporting Platforms Underpin Services
- Catalogue for Pre-Approved Services
- Knowledge Base & Contact Scenarios to Improve User Experience
- Case Management With Third-Party Escalation

Our Approach



Four Steps to Exceptional IT Effectiveness
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