Maintenance support

Service and maintenance of your Ricoh products and solutions is our top priority.

Access to over 500 manufacturer-trained technicians across Australia means service response times that keep your business running.

Preventing issues and responding quickly

Maintenance to stay out in front of issues, or service to respond to an immediate issue is all part of our commitment to your business.

Service and maintenance for productivity

  • Production print service and maintenance
    Production print is the livelihood of your business. We understand the demands of a print environment and have a specialist team to manage your support needs. Senior Production Technicians at the Ricoh Production Print Customer Support Centre (PPCSC), are trained to minimise downtime for your services via remote support and to deploy a Field Production Technician if onsite support is needed. Every move they make is focused on resolving any issues quickly and effectively.

  • Preventative maintenance
    The Ricoh Trained Customer Replaceable Units (TCRU) program for production print engines reduces scheduled service time to maximise productivity. This new approach trains your staff to quickly and easily remove and replace parts in just 20-30 minutes, minimising the impact to your business productivity.