News Release

Ricoh Group has announced the launch of Dynamic Workplace Intelligence, a scalable yet affordable platform offering intelligent technology and support, with smart solutions and advanced applications that boost productivity. Dynamic Workplace Intelligence integrates advanced features such as Ricoh Intelligent Support , Ricoh Always Current Technology  and Ricoh Smart Integration 


Ricoh Intelligent Support

The feature allows a customer support operator to remotely connect with a client’s MFP/Printer device via the Internet using the new Smart Operation Panel (SOP). This function enables the support center to diagnose and resolve issues by real-time screen sharing, remote guidance and operation, thereby dramatically reducing the need for field engineer visits.

This feature indicates when the maintenance period is due or when the machine needs replacement in order to ensure that the machine is in good working condition and operated continuously, without interrupting the work. Or users can easily view user guides from videos on SOP for sefl-learning or fixing simple issues


Ricoh Always Current Technology

Ricoh Always Current Technology allows you to easily update your device software to gain the benefit of the latest functionality and features. You will be able to download and install new features, applications and upgrades directly into the multifunction device on the Smart Control Panel (SOP). But most importantly, with security currently a major concern of businesses, you can rest assured knowing that Ricoh Always Current Technology will ensure your devices are always protected with the latest security features.


Ricoh Smart Integration  

Just because a workflow is made to be digital doesn’t make it efficient. A manual digital process can end up having many “moving parts” and more touch points — creating chances for human error. At Ricoh, we accomplish true productivity with automation that is intelligent, repeatable and reliable — reducing the burden of manual data entry and manual file routing. Our easy to use workflow apps connect your Ricoh smart devices to our third party cloud services, so that important information becomes instantly accessible and ready to use and share. Ricoh Smart Integration is a platform which provides cloud-based apps and workflow integration. Built in this platform, Ricoh is offering smart applications such as AISpace that can analyze data in many different formats via artificial intelligent technology such as text documents (Document AI), images (Image AI) or videos (Video AI). And OCR Lite, an application that easily transforms and delivers almost any paper document into usable and editable files such as Excel® spreadsheets, Word® documents, searchable PDFs or PowerPoint® slides, all at the touch of a button.


The EZ Plus 2.0 application includes EZ Doc to facilitate convenient document alignment and EZ Creative to create name tables, desktop calendars, print envelopes ... with on-screen Smart Operation Panel operations without a computer and specialized software.

Meanwhile, the IM C4500 and IM C6000 models consist many additional features to meet modern business needs. Single Pass Document Feeder (SPDF) goes far beyond conventional models with the ability to block missed or stuck pages while still providing the fastest scanning speed on the market with 240 pages per minute (240ipm).

In addition to the above features, the Ricoh IM CXX00 series has significant improvements such as Total Electrical Consumption (TEC) indicator and auto off timer, reduced power consumption, and reduced operation costs. Scanning of smaller sized documents can be easily done with the new small sized paper scan unit is suitable for the finance, banking and insurance industries ... Ricoh  intelligent multi-function printer series is equipped with hard drive - (DOSS) for absolute information security.

In Vietnam, we have been applying the Dynamic Workplace Intelligence to offices in Ho Chi Minh City and Hanoi. We sincerely invite you to visit and experience this model as well as interact directly with our advanced equipment and solutions. You can register Ricoh Live Office tour or learn more about Ricoh IM products at  



Ricoh is empowering digital workplaces using innovative technologies and services enabling individuals to work smarter. For more than 80 years, Ricoh has been driving innovation and is a leading provider of document management solutions, IT services, commercial and industrial printing, digital cameras, and industrial systems.

Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ended March 2018, Ricoh Group had worldwide sales of 2,063 billion yen (approx. 19.4 billion USD).



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