RICOH Quality refers to quality in the process of providing products and services that consistently delight and inspire customers, and of co-creating value.
Consistently delighting and inspiring our customers
The RICOH Quality Statement
We will always remain trustworthy and attractive for customers, consistently delighting and inspiring our customers by innovating while partnering with them to create valuable products and solutions.
Why RICOH Quality matters to us
The RICOH Group announced the RICOH Quality Statement, expressing its commitment to providing products and services that customers with ever greater assurance, and of offering value at a level beyond customer expectations. Every member of the RICOH Group will share the same common ambition in striving to realize this belief.
How we position RICOH Quality
|Our corporate philosophy, long-term vision and RICOH Values are universal concepts and are what RICOH wishes to value as its guide.
We position RICOH Quality between RICOH Values and customers, in the sense that it details RICOH Values in terms of the quality to be delivered to customers.
Pursuit of RICOH Quality and Business Excellence
|Ricoh Co. Ltd has won the Deming Prize in 1975 and the Japan Quality Award in 1999. Since 2001, Ricoh Asia Pacific has been using the Business Excellence Model (mainly MBNQA framework) as a tool for measuring the overall sustainability of the policies and strategies we have adopted, and for enhancing business performance. Our progress in business performance and sustainability is evident from the various awards won by our operations in the region. This includes the HKMA Quality Award (2002), New Zealand Performance Excellence Study Award (2008) in New Zealand, and the Singapore Quality Class (Asia Pacific HQ - since 2002).